Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/content/92/14039392/html/system/database/mysql.php on line 6
Returns Policy


Shopping Cart

0 item(s) - USD$0.00
Your shopping cart is empty!

Returns Policy



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

- To complete your return, we require a receipt or proof of purchase.

- There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Haven't received an issued refund?

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next contact your bank. There is often some processing time before a refund is posted. This can sometimes take up to 30 days.

- If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective, not as described or damaged. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift purchaser had the order shipped to themselves to gift to you later, we will send a refund to the purchaser.


If applied, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item. Please ask the merchant to send a return ticket. In absense of this ticket, you have a right to refuse handing over the product to the driver.


Insurance plays a crucial role in your refund claims. More information is available on the Delivery Information page.

Cheif Director Shopgbay deliveries.

UPDATE 22/12/2016


Products and services sold on this marketplace may be covered by return and refund policies of Third Party sellers that supersede and are significantly different from our return and refund policy. Sellers are urged to include their return and refund policy in product description to extend to your customers a clear and enjoyable transaction with you in full knowledge of the terms. Buyers are also urged to read product description (inclusive of return and refund policy) when transacting business on SHOPGBAY to be fully aware of the terms.